THE CHALLENGE
Managing access across multiple fire stations had become a significant administrative burden for LWFD. Legacy keypad locks relied on shared access codes, requiring every keypad to be manually updated whenever personnel retired, left the department, or permissions changed. Outdoor keypads also struggled with dead batteries, freezing temperatures, and aging hardware, with no visibility into battery health until a lock failed. Administrators also lacked an audit trail showing who entered a station and when. After years of frustration, LWFD sought a modern, standardized electronic access solution that would strengthen security without the cost and infrastructure demands of traditional access control.
THE SOLUTION
After putting off an access control upgrade due to the cost and complexity of traditional hardwired systems, LWFD found a smarter solution with the Proxess wireless electronic access control platform, introduced by certified Proxess dealer IdentiSys. In just a few days, the system was up and running, with personnel quickly onboarded through automated invitations and the Proxess mobile app. Firefighters now use secure mobile credentials, while administrators manage permissions, schedules, audit logs, and battery status from one centralized cloud portal. Temporary users—including interns, paramedic students, contractors, and trustees—can receive access that automatically expires or works only during approved hours. The result is stronger security, less administrative work, and no more traveling station to station to change keypad codes.
CUSTOMER PERSPECTIVE
The Proxess System has cut my time managing the door lock systems by approximately 75%. The audit logs, battery monitoring, and mobile credentials have been huge benefits for us.”
Luke Peterson, Battalion Chief, Lisle-Woodridge Fire Protection District