CHASING REKEYS & WAITING DAYS FOR NEW KEYS
Since 1981, Veterans Village of San Diego has been helping homeless and at-risk veterans through multiple programs that deal with homelessness, addiction and mental health. Every day, veterans, staff, visitors and family members visit the campus, all with varying needs of access. Before implementing the Proxess® solution, US Navy Veteran and VVSD’s Facility Coordinator, Rafael Uno, spent much of his time chasing rekeys, coordinating with service providers and often times waiting days for new brass keys to be issued.
UNIQUE & INTRIGUING
“We didn’t have control of our own process and we were relying on outside service providers which would often take us days to get new brass keys to members of our programs,“ Uno explained. He started searching for a way to take control of the key issuing process and through his research came across Proxess. Finding Proxess unique and intriguing, Uno brought the Proxess team in for a closer look.
SIMPLIFIED INSTALLATION
Rafael and his team quickly recognized the value Proxess could bring to their operation. “Installation went by so fast that I didn’t even know the technicians were already done! All in all, for about 45 access points, it took two technicians just a few days to finish installation and programing,” Rafael recalled. Proxess gave the VVSD staff control of the key issuing process and revolutionized how they issue keys.
ELIMINATING BRASS KEYS…FOREVER
Leveraging Proxess’ secure cards and fobs, VVSD has eliminated the daily use of brass keys on their campus, dramatically increasing the campus experience for veterans and staff. “With Proxess, our key distribution has been easier than ever. I can make a Proxess e-key in less than 2 minutes and never have to wait for brass keys from a service provider again,” Uno said.